FAQ

Amenities
  • chevron_rightWhat are the neighborhood amenities?
    • Clubhouse - Reserve here
      • 9:00AM - 11:00PM
      • Refundable Deposit
        • $100 Owner
        • $250 Tenant
    • Laundry Room - Request access here
      • 9:00AM - 11:00PM
      • No charge
    • Pools
      • 9:00AM to Sunset
    • Tennis Court
      • 9:00AM to Sunset
    • Workshop - Request access here
  • chevron_rightHow do I share community pools responsibly?
    Please help keep our pools in tip-top shape and enjoy as safely as possible:
     
    • No glass of any kind
    • No food or drink in water or near pool edge
    • No pets allowed
    • No running or diving
    • No person under 12 permitted without and adult
    • Only appropriate swimwear permitted
    • Shower before entering pool
    • Clean up after yourself and guests
    • Close umbrellas after use
     
    Pool hours:
     
    • 9:00AM - Sunset
Courtyard Usage
  • chevron_rightCan I have or use a BBQ grill?
    Outdoor cooking/grilling:
     
    The fire prevention code of the City of Orlando prohibits cooking with a charcoal grill, gas grill or smoker on or near a combustible balcony or patio and must be at least 10 feet away from said structure.

    I. Cooking fires must be constantly attended by a competent person until they are extinguished. 

    II. Portable LP gas containers greater than 1 lb. gas capacity shall not be located on balconies above the first floor attached to a multiple family dwelling of three or more living units located one above the other.

    Ill. Violation of these code preventions may subject you to a fine of up to $200 per occurrence by the Orlando Fire Department.

    IV. When not in use a portable grill must be stored under that staircase in the back, on your back patio or inside your unit. Please note as per Rule 12 hereof no permanent grills (grills that cannot be moved) are permitted on the patios.


  • chevron_rightCan I put in a patio?
     
    Reflecting an increased interest in patios, the Board of Directors of Plantation Garden has created the following guidelines for installing and maintaining these backyard spaces. If you want to add a patio, please keep in mind that Plantation Garden is a condominium community -- thus a SHARED ENVIRONMENT. Patios become part of the “common area” of the complex, visible to neighbors and hopefully, beautiful accents in each courtyard. Owners should strive to keep patios as attractive, consistent with the existing architecture, and low maintenance as possible.

    Owners may install patios under the following conditions:

    1. ALL COSTS for design and installation are the sole responsibility of the unit owner(s).

    2. Construction must be done by a LICENSED PROFESSIONAL CONTRACTOR with knowledge of building materials, local building codes, drainage, underground utilities, and these guidelines. If you need a referral, contact a unit owner who already has a professionally installed patio.
     
    3. Complete written plans (with drawings/photos) for patios MUST BE SUBMITTED AND APPROVED before construction begins through the Plantation Gardens website. Patios built without approval face removal at the unit owner’s expense.

    4. Patio designs should be as LOW MAINTENANCE as possible. The unit owner is solely responsible for maintaining the patio – keeping it clean and neat, and making any needed repairs. Patios cannot be used for storage.

    5. Patios should be built using sturdy, high-quality CONCRETE PAVERS with a natural stone look. (Standard pavers are approximately 2 inches thick.)

    6. COLORS are limited to two shades that match the existing masonry on the buildings -- either a gray matching the concrete, or a buff/pink matching the bricks.

    7. Patios must be built flush to the existing screened porch, and no wider than the porch (from storage closet to screen door).

    8. The complete patio area (including any border plants) MAY NOT EXTEND BEYOND THE END OF THE BACK STAIRS.

    9. The design of the patio should be as SIMPLE as possible, preferably a single, square shape. Borders of flowers or low-growing plants are permitted -- but NO walls, fences, rocks, trees, or tall shrubs.

    10. Patios should NOT IMPEDE LANDSCAPERS from mowing lawns, trimming trees & shrubs, edging, or other routine maintenance work.

    11. CONSULT WITH NEIGHBORS in your building about your patio plans before starting work – and respect their input.

    12. NO PERMANENT FIXTURES OR EQUIPMENT are permitted on patios, including barbecue grills, fire pits, flowerpots, umbrellas, lights, tables/seating, shades, or decorative accents that can’t be moved. All such items must be free-standing and light enough to be easily removed in stormy weather.

    13. Owners MAY NOT remove the porch screens and door to create a larger patio space.

    14. EXISTING PLANTS. If there are mature plants where you want a patio:
     
    1) Try to work them into the design.
     
    2) Transplant them.
     
    3) Offer them to the Landscaping Committee. Examples: shrubs, small palms, ornamentals (lilies, iris, bromeliads, tree philodendron). LIST PLANTS YOU WANT TO REMOVE IN YOUR PATIO PROPOSAL.
     
    Click here for printable guidelines.
Financial
  • chevron_rightHow do I pay my association fees?
    Payment Methods:
    Online

    Mail:
    Lake Apartments Association Inc
    c/o Bono & Associates
    PO Box 30268
    Tampa, FL. 33630

    Please note, payments will not be accepted at the Plantation Garden front office or in a branch of Bank United. Payments must be submitted online, in the mail or at any MoneyGram location.
Guests
  • chevron_rightHow do I make Guests feel at home?
    Residents are responsible for their guests' observance of rules and regulations.
    Residents should advise management of the names and home address of any guest whose visit will continue for more than 10 days.
    Any guest using amenities must be able to identify the resident's unit address and name.
  • chevron_rightWhere can Guests park?
    All motor vehicles shall be parked within the lines provided and shall not encroach on or over sidewalks or walkways.
     
    Guests' Vehicles must also adhere to the guidelines and if staying on property overnight will need to obtain a visitor parking placard from the resident/owner to mitigate the possibility of towing or booting of the vehicle. A Visitor Parking placard can be requested by clicking: Visitor Parking. A temporary parking placard is valid for that guest up to 14 days at which time they are no longer considered a guest and need to go through the application process.
Landscape
  • chevron_rightWhat are the landscaping guidelines?
    Residents who wish to add flowers, shrubs and other small plants or mulch around their units may do so using these guidelines:
     
    1. RESIDENTS MUST PAY for plants/mulch/fertilizer and maintain plantings (without reimbursement).
     
    2. BEFORE PLANTING ANYTHING:
    a. Contact the Maintenance Staff about WHAT you want to plant, WHERE and ACCESS TO SPRINKLERS AND HOSES.
    b. Tell neighbors in all units of your building about your plans.
     
    3. A PLANT LIST is available (see Exhibit B below). Please pick shrubs, flowers, and other plants FROM THIS LIST.
     
    4. Use only HAND-HELD TROWELS to plant, NOT SHOVELS, to avoid damaging utility lines.
     
    5. RESIDENTS are responsible for MAINTAINING any plants they put in, including watering, fertilizing, trimming, removing/replacing dead plants.
     
    6. NEVER pull-out existing trees/bushes on your own. Roots may be wrapped around underground utility lines that could rupture.
     
    7. NEVER plant anything behind the brick garbage can enclosures. You could damage underground utility lines along the front wall of the building.
     
    8. NEVER grow plants on railings at your unit or courtyard fences.
     
    9. AVOID hanging plants in trees or other places. They might impede landscaping staff on riding mowers.
     
    10. LAWN ORNAMENTS: Avoid items that could become unsightly with wear or break loose in stormy weather.
     
    11. NEVER plant anything in the courtyard more than 5 ft. out from the wall.
     
    12. TRIMMING: Plants should be trimmed below the windowsills. Plants should NEVER TOUCH THE BUILDINGS. Keep hedges at least 12 inches away from the wall. Keep branches trimmed so they don’t hit windows, roofs, or walls in windy weather.
     
    13. VEGETABLES: Tomatoes, herbs, peppers, beans, and all other food crops may be grown IN POTS ONLY – not planted in the ground.
     
    14. ALL POTTED PLANTS should be small enough to be easily moved indoors during storms. NOTE: Potted plants are OK on front steps, but NOT ON BACK STEPS (blocks escape).
     
    15. MULCH. Use TREATED MULCH to deter termites. (If you use untreated mulch, keep it at least 1 ft. from the building).
     
    16. BORDERS. If you wish to border a plant bed in your courtyard, bricks, small ornamental stones, or concrete borders (sold in segments) are OK. NO fences or plastic borders. NO borders in front gardens.
     
    17. DON’T LAY SOD YOURSELF. To request sod, fill out the Landscape Request form on the Plantation Garden website under Requests Manager.
     
    18. DON’T PLANT TREES YOURSELF. To request a tree, fill out the Landscape form on the Plantation Garden website under Requests Manager.
     
    19. DO NOT SPEAK directly to the landscaping staff. If you have questions or concerns, fill out the Landscape form on the Plantation Garden website under Requests Manager.
     

    PLANT LIST FOR RESIDENTS:
    If you wish to beautify your yard, please choose plants FROM THIS LIST:
     
    SHRUBS
    Loropetulum, Ixora, Plumbago, Croton, Azalea, Snowbush, Dwarf Hibiscus, Schefflera, Viburnum, Copperleaf, Pinwheel Jasmine, Firebush, Fire spike, Coontie, Gardenia, Indian Hawthorne, Camellia, Podocarpus.
     
    FLOWERS AND OTHER SMALL PLANTS
    Liriope Grass, Mondo Grass. African Iris, Marigolds, Pentas, Begonias, Lantana, Firecracker Plant, Bromeliads, Mexican Heather, Caladiums, Dianthus, Pittosporum, Blue Daze, African Lily, Bird of Paradise, Ivy, Ferns, Asiatic Jasmine (ground cover), Coleus, Philodendron, Persian Shield, Spider Plant.
     
  • chevron_rightHow does our irrigation system work?
    • Sprinklers run at night (10PM - 6AM) three days weekly, one hour each day
    • All sprinklers use fresh ground water
    • There are 21 zones governed by 7 control boxes
    • Each sprinkler is tested monthly
  • chevron_rightWhat should I do if I notice a broken sprinkler?
    DO NOT attempt to repair the broken sprinkler on your own.
    DO NOT approach the irrigation company representatives directly.
    Instead, complete a maintenance request here.
  • chevron_rightWhat do I do if a sprinkler needs to be adjusted?
    DO NOT adjust the sprinkler on your own.
    DO NOT approach the irrigation company representatives directly.
    Instead, complete a maintenance request here
Occupancy
  • chevron_rightAre there limitations on residency by non-owners?
    Yes.  Only immediate family members of the owner can reside in the unit during any period the owner is not there as long as the owner still resides in the unit.  See Article XIII.
  • chevron_rightCan I have a roommate?
    Yes. If you should become married, or have someone move in with you, that person must fill out and submit a Resident Information Sheet prior to moving in.
     
    This is required of all permanent residents and the forms can be obtained from the Plantation Garden website.
  • chevron_rightCan I rent my unit?
    Leasing: A dwelling unit MUST be owned for one (1) year before it can become a rental property. This includes but is not limited to; being deeded a dwelling, and/or purchasing an additional unit. Submit to the management a copy of the lease along with the Resident Information Sheet.
     
    Transient Rental: Any lease or rental agreement which does not affirmatively provide and require the payment of rent for each month for a term of seven (7) months or more shall be deemed transient and prohibited under the provisions of Article XIII of the Declaration of Condominium. 
  • chevron_rightCan my unit be rented as an Airbnb?
    No.
     
    Any lease or rental agreement which does not affirmatively provide and require the payment of rent for each month for a term of seven (7) months or more shall be deemed transient and prohibited under the provisions of Article XIII of the Declaration of Condominium. 
  • chevron_rightHow do I replace my mailbox key/lock?
     
    Mailboxes are the responsibility of the owner.

    The unit owner can buy a new lock at Lowe’s, ACE Hardware, or Home Depot. Ask for the US Postal box lock.
     
    The unit owner will then need to speak with the mail person when they come to deliver the mail and open the quad boxes.
     
    The lock can then be replaced by the owner:
    • There’s a clip that holds the lock in.
    • Pull the clip off.
    • Pull the lock out.
    • Replace the lock and replace the clip.
     
     
Pest Control
  • chevron_rightIs pest control included with my maintenance dues?
    Pest control is provided by Clements Pest Control. Truly Nolan provides pest control for termites.
     
    Clements Pest Control:
    Scheduling:
    Pest control is scheduled the 1st and 3rd Mondays monthly.

    My Unit:
    Clements Pest Control will contact you by the 1st or 3rd Monday to schedule an appointment - you must have someone available to host the vendor.
    For your safety, technicians will be uniformed from Clements Pest Control.
     
    Note: Pest control request for fleas or bed bugs will be at the owner's expense.
     
    Property:
    Please provide as much detail as possible and attach photos if available.
    A representative from the local Clements Pest Control will contact you. The caller ID may not show Clements Pest Control, but a local number. The call will need to be answered. The technician will not leave a message. If the call is not answered, then the appointment will not be scheduled further delaying the request for service. 
     
     
    Truly Nolan (termites):
    My Unit:
    You will be contacted directly by the vendor to schedule appointment - you must have someone available to host the vendor.
    For your safety, technicians will be uniformed from our vendor Truly Nolan.

    Property:
    Please provide as much detail as possible and attach photos if available.
     
     
    Have a specific pest control need? 
     
    • To request service for Clements Pest Control click here.
    • To request service for For Truly Nolan (Termites) click here.
     
Pets
  • chevron_rightWhat are the neighborhood pet guidelines?
    A pet can be registered through the Plantation Gardens website by clicking: Pet Registration. This will help reunite pet owners with a lost pet.
     
    As a courtesy, owners/handlers need to pick up after their pet(s) in ALL AREAS.
     
    Always leash your pet when in public areas.

    Off-leash dog run is available on the East Drive.
     
    Pets are never allowed in Pool or Clubhouse areas.
     
    Complaints regarding dogs off leashes and nuisance barking must be directed to Orange County Animal control by the person or persons making the complaint at www.ocnetpets.com or (407) 836-3111. Nuisance complaints may be directed to the property management company.
Safety
  • chevron_rightWhat are some good safety practices?
    • Please do not leave belongings in sight and be sure to lock vehicle doors.
    • Lock your unit doors.
    • Block Captains are established for each quad
      • Obtain contact information for your quad neighbors and family members for emergency use
        When a hurricane is approaching, keep in touch with each other:
        • Who is staying?
        • Who is evacuating?
  • chevron_rightHow should I prepare for hurricane season?
    Please review our Hurricane Procedures - before, during and after the storm.
     
    The Do’s
    • Get flood insurance. If you do not live in a flood zone the average cost is $450 a year for $250,000 worth of coverage. One inch of flood water can cause more than $25,000 in damage.
    • Make sure you have enough supplies for seven days.
    • Start preparing as early as possible. Pick up an extra gallon of water every time you go to the grocery store until you have 7 gallons per person –– 1 gallon per day for seven days. Or buy a WaterBob or similar product that will turn your bathtub into a storage tank.
    • Buy non-perishable foods that are full of protein, like peanut butter. Two tablespoons provide enough energy to get through a meal time during an emergency.
    • Get 5-gallon buckets with fitted lids from Home Depot, Walmart or similar stores. These are great for storing electronics, batteries, chargers, important documents, medicines and food. Properly closing the lids on these buckets also allows them to float.
    • Establish a designated shelter area where you’ll keep emergency supplies in your home so you’re not scrambling around to find them. Do not raid your supplies once you have them ready. You can use them and replenish after hurricane season.
    • Make an evacuation plan. Make sure you and everyone in your family knows where to meet in case anyone gets separated. Talk through the plan often so everyone is on the same page. DO NOT wait until an evacuation order is issued to create a plan. Failure to plan = planned failure.
    • Turn on emergency notifications on your mobile devices. Based on your location, new warning systems can send messages with weather updates, alerts and other useful information. These alerts can be more up-to-date than newscasts, so you should trust them for the most accurate information. Take shelter when instructed.
    • Keep an emergency escape tool in each of your vehicles. This may come in handy for cutting seatbelts or breaking glass in an emergency.
    • Check on neighbors, especially those who are elderly or need extra help before, during and after emergencies.
    Don’t’s
    • Don’t let your car’s gas tank get below half-full at any point during the summer.
    • Don’t think you know more than weather experts. Instead, listen to trained emergency management officials, meteorologists and other leaders whose job it is to keep you informed and safe.
    • Don’t bother taping up your windows because it doesn’t reduce the risk of them blowing out. This is especially true for people living apartments. Plus, it will only cause problems when removing the tape.
    • Don’t drive through flooded streets, even if you’re very familiar with the street. A few inches of water can move a vehicle. Sinkholes may also develop on flooded roads and you won’t be able to see them.
    For your pet
    • Never leave your pet behind. The safest place for your pet is with you! If you must evacuation, take your pet along.
    • Place two ID tags on your pet's collar. Include a temporary tag with the phone number of a friend or relative who lives outside your immediate area.
    • Microchip your pet. Make sure chip registration is updated. Visit petmicrochiplookup.org to locate microchip registries.
    • Prepare a travel kit for your pet. Include bowls, food, bottled water, towels, needed prescriptions, bathing supplies, flea/tick control and leashes
    • Make sure your pets are current on vaccinations. Create a record file for each pet. Include your pet's vaccination record.
    • Always travel with photographs of your pet.
    • Have travel carriers handy for evacuation. Make your pet's carrier a fun and safe place by placing treats, toys and meals in it on a routine basis.
    • Most public evacuation shelters do not accept pets. Know ahead of time pet friendly accommodations. Visit gopetfriendly.com to locate pet friendly accommodations.
Selling/Leasing
  • chevron_rightI want to sell or lease, where do I start?
    Selling, Leasing or Renting:

    A. Selling: In order to comply with the provisions of the Declaration of Condominium and Association Bylaws, it is required that notice be given by an owner to Lake Apartments Association by submitting the Intent to Sell form found on the Plantation Garden website.
    B. Advertising Sale/Lease/Rent: Signs advertising dwelling units or other property for sale, rent, or lease on Lake Apartments Association property or on publicly or privately-owned property adjacent to or adjoining property cannot be posted or erected. The ONLY exception to this is one (1) Open House sign which may be placed in the kitchen window, not longer than 3 hours per day, and not to exceed 4 days in a thirty (30) day period.

    C. Leasing: A dwelling unit MUST be owned for one (1) year before it can become a rental property. This includes but is not limited to; being deeded a dwelling, and/or purchasing an additional unit. Submit to the management a copy of the lease along with the Resident Information Sheet.
     
    D. Transient Rental: Any lease or rental agreement which does not affirmatively provide and require the payment of rent for each month for a term of seven (7) months or more shall be deemed transient and prohibited under the provisions of Article XIII of the Declaration of Condominium
     
    E. Spouse/Roommate/Other: If you should become married, or have someone move in with you, that person must fill out and submit a Resident Information Sheet prior to moving in. This is required of all permanent residents and the forms can be obtained from the Plantation Garden website.
  • chevron_rightCan I put up For Sale signs?
    No.
     
    Signs advertising dwelling units or other property for sale, rent, or lease on Lake Apartments Association property or on publicly or privately-owned property adjacent to or adjoining property cannot be posted or erected.
     
    The ONLY exception to this is one (1) Open House sign which may be placed in the kitchen window, not longer than 3 hours per day, and not to exceed 4 days in a thirty (30) day period.
Utilities
Vehicles
  • chevron_rightWhat are the neighborhood parking guidelines?
    • Parking decal is required. Please affix to the vehicle's rear window or front windshield.  Visit here to request a parking decal.
    • Please park in assigned Reserved parking space.
    • Please park so that vehicles do not overhang sidewalks.
    • Guests are required to display a Visitor Parking pass and follow all neighborhood guidelines.  Visit here to request Visitor Parking passes.
  • chevron_rightWhat is the neighborhood speed limit?
  • chevron_rightCan I have a trailer or boat?
    No. Trailers, boats or other watercraft are not to be parked or kept on condominium property.
     
    Non-motorized boats, 12 feet long or less, can be kept on Lake Giles.
    • Boats must be seaworthy, secured with a chain and locked when not in use. No motor larger than a trolling motor can be used and it must be removed when not in use.
    • Boats must be stowed above ground with the Lake Apartment Association’s unit number displayed on them. 
    There is only space for eight (8) boats so please check that space is available before obtaining a watercraft.
  • chevron_rightCan I work on or repair my vehicle?
    No. Only repairs that are necessary to allow a vehicle to be moved or towed are permitted.
  • chevron_rightWhere can I wash my vehicle?
    The Carwash Station is located on East Drive, by the Dog Park, on your way to the clubhouse.
     
    Your common element key is used to access the faucet for water and the switch for the vacuum. A key can be requested by clicking: Key - Car Wash.
     
    If you choose to wax and/or polish your vehicle please do not do so here, take your car to another parking spot so others may use this area.
     
    Please make sure everything is turned off and relocked before leaving.
  • chevron_rightWhere can I keep my bicycle?
    Bicycles may be stored:
    • At the community bike rack available beside the 4318 building. Please be sure to lock it.
    • Inside your quad shared closet -  space permitting.
    • Inside your unit.
    Bikes must not be stored in shared hallways, patios or balconies.
Waste/Recycling
  • chevron_rightWhat are the neighborhood waste guidelines?
    Unit
    • Each unit is assigned a waste can located behind the brick wall in front of their building
    • Valet pickup days are Tuesday and Friday
    • Waste must be in closed kitchen size (13 gallon) plastic bags. Items not in plastic bags will not be valeted
    • NO:
      • Hypodermic needles
      • Broken glass
      • Loose trash
      • Small bags
    Dumpster
    • Household waste only
    • Located on the East Drive near the Maintenance building
    • Waste must fit into the dumpster, DO NOT place waste on the ground
    • Area is under video surveillance
    • $286 fine applies for prohibited items
    Remodeling/Renovation
    • Cannot be placed into or beside Plantation Garden dumpsters
    • Empty boxes must be flattened before placing in recycling area
  • chevron_rightHow do I become a responsible recycler?
    Recycling area is located on the East Drive near the Maintenance building.
     
    Do:
    • Rinse or otherwise clean all recycling items
    • Plastic - Bottles and containers labeled #1 - #5. Lids or caps can stay on. 
    • Glass - Bottles and jars. Remove lids or caps.
    • Metal - Tin, aluminum, steel and empty aerosol cans.
    • Cardboard - Flattened boxes
    • Paper - Newspapers, junk mail, sheets of paper and drink cartons.
    Don't:
    • Food waste
    • Plastic bags
    • Polystyrene foam cups and containers
    • Aluminum food pans
    • Pizza boxes
    City of Orlando recycling guide is available here.
    iOS App available here.
  • chevron_rightWhat is a lift station?
    Let’s cut right to the chase and call it what it is: it’s a poop pump. Well, it actually pumps more than poop: a lift station pumps any type of wastewater from residential and commercial facilities to waste processing plants.
     
    And in Florida, they are absolutely essential to our comfort, health and environment.
     
    Please help take care of our lift station by observing the following:
    • Flush toilet paper only
    • Do not flush wipes, sanitary or contraceptive products
    • Do not dispose of cooking grease or food waste down the drain